Privacy Policy

GridLock Digital Web Studio respects your privacy and is committed to handling personal information responsibly and in accordance with applicable South African data-protection law, including the Protection of Personal Information Act, 4 of 2013 (POPIA).

1. Information we may collect

We may collect information you provide when requesting a quote, contacting us, communicating through WhatsApp or email, completing an enquiry form, becoming a client, making a payment or using our services. This may include your name, business name, contact details, project information, correspondence, billing/transaction details and proof-of-payment information. We do not ask for online-banking passwords, PINs or card credentials.

2. Why we use it

We use personal information where reasonably necessary to respond to enquiries, prepare quotations, communicate with clients, deliver and support website services, verify payments, keep appropriate business records, protect our systems, improve our services and comply with legal obligations.

3. Forms, WhatsApp and third parties

Our website may direct you to third-party services such as Typeform and WhatsApp. Information submitted through those services is also subject to the provider's privacy practices. GridLock uses information received for legitimate purposes connected with your enquiry, project or client relationship.

4. Analytics and cookies

GridLock uses Google Analytics 4 (GA4) to understand how visitors use this website, including page views, interactions, device and browser information, and traffic sources. Google Analytics may use cookies or similar technologies and may process information outside South Africa. We use analytics information to improve website performance, usability and marketing. You can control or restrict cookies through your browser settings.

5. Sharing

We do not sell personal information. We may share information with service providers where reasonably necessary to operate GridLock or deliver a project, including hosting, forms, communications, analytics, security and technical providers, or where disclosure is required by law.

6. Cross-border services

Some technology providers may process or store information outside South Africa. Where this occurs, GridLock will take reasonable steps to use reputable providers and handle information in accordance with applicable requirements.

7. Retention

We keep personal information only for as long as reasonably necessary for its purpose, appropriate project/business records, or legal, tax, accounting, dispute-resolution and security requirements. Information no longer required should be securely deleted or de-identified where reasonably practicable.

8. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. No internet-based system can be guaranteed completely secure.

9. Your rights

Subject to applicable law, you may ask whether we hold personal information about you, request access, request correction of inaccurate information, or request deletion or restriction where legally appropriate. You may also object to certain processing or withdraw consent where processing depends on consent.

10. Marketing

A project enquiry is not treated as indefinite permission for unrelated direct marketing. Where direct marketing is used, GridLock will provide an appropriate opt-out and respect valid opt-out requests.

11. Changes

We may update this policy as GridLock's services, technology or legal obligations change. The latest version will be published with its effective date.

12. Contact

Privacy requests: gridlockdigitalweb@gmail.com · +27 68 476 5140.