Terms of Service
These Terms govern use of the GridLock Digital Web Studio website and the general basis on which GridLock provides website design, development and related services. Project quotations, proposals or written agreements may contain additional project-specific terms.
1. Quotes and scope
Scope, deliverables, timing and pricing are agreed in the applicable quotation, proposal or written project communication. Work outside the agreed scope may require a revised quote, additional fee or timeline adjustment.
2. Deposits and starting work
A deposit must be received and verified before work commences. GridLock generally requires at least 50%, although the amount may vary by project and will be confirmed in writing.
Payment is currently by EFT/bank transfer. Proof of payment may be requested, but a proof-of-payment document does not itself constitute cleared payment. GridLock may verify funds before beginning or continuing work. Fraudulent, altered or false proof of payment will not be accepted and may result in suspension or cancellation and other action available under law.
3. Deposits, approval and cancellation
Once work has commenced and the final concept has been accepted by the client, the deposit becomes non-refundable, except where applicable law requires otherwise. If additional work has been completed beyond the value covered by the deposit, GridLock may invoice for completed work and approved third-party costs, subject to the project agreement and applicable law.
4. Client responsibilities
Clients must provide accurate information, content, branding, images, access and feedback reasonably required for the project, and confirm that they have permission to supply those materials. Delays in content, approvals, access or feedback may extend delivery dates.
5. Revisions and approvals
Revisions are limited to the arrangements agreed for the project. Client approval authorises GridLock to proceed to the next stage. Material changes after approval may be treated as additional work.
6. Timelines
Delivery estimates depend on scope, client responsiveness, third-party services and project dependencies. GridLock will make reasonable efforts to meet agreed timelines but may adjust them where circumstances reasonably require.
7. Final payment and launch
Unless otherwise agreed, outstanding project fees must be paid before final handover, ownership transfer or production launch. GridLock may withhold final files, credentials, deployment or transfer until amounts due are received and verified.
8. Ownership
After full payment, the client owns the completed website and original client-specific content created specifically for the project, subject to third-party licences and agreed terms. GridLock retains its pre-existing materials, know-how, methods, reusable components, tools, systems, templates and non-client-specific code.
9. Portfolio and case studies
GridLock will only feature a client's work as a portfolio item, case study, promotional example or social-media showcase where that client has agreed. Declining permission does not affect project delivery.
10. Third-party services
Projects may rely on domains, hosting, forms, analytics, APIs, plugins or other third-party services with their own terms and fees. GridLock is not responsible for third-party outages, policy changes or failures outside its reasonable control, although assistance may be provided within the agreed scope.
11. GridLock Care
GridLock Care is month-to-month unless otherwise agreed. Cancellation requires at least 30 days' notice. Fees already due remain payable. Included services are determined by the applicable Care plan or written agreement.
12. Results
GridLock designs for performance, usability and conversion, but does not guarantee a particular number of leads, sales, search rankings, revenue or other commercial result. Outcomes also depend on factors such as traffic, offer, pricing, reputation, advertising, market conditions and client follow-up.
13. Liability
To the maximum extent permitted by applicable law, GridLock is not liable for indirect or consequential loss caused by third-party outages, client-supplied materials or instructions, or circumstances outside GridLock's reasonable control. Nothing here excludes rights or remedies that cannot lawfully be excluded.
14. Acceptable use
You may not misuse the website, attempt unauthorised access, interfere with its operation, submit malicious code, impersonate another person, submit fraudulent payment evidence or use GridLock's services for unlawful purposes.
15. Privacy
Personal information is handled in accordance with GridLock's Privacy Policy.
16. South African law
These Terms are governed by the laws of the Republic of South Africa. Disputes should first be raised with GridLock in good faith so the parties can attempt resolution before pursuing other remedies available under applicable law.
17. Changes
GridLock may update these website Terms. Updates do not retrospectively replace agreed project-specific terms unless the parties agree or applicable law requires otherwise.